LUISAVIAROMA

I bought a tie online from this boutique: you can see by yourself the awful conditions they delivered the parcel. Both boxes were open and the tie was highly ruined. I tried to have info from client service for 2 days straight and then they told me to go get it in the store. Obviously once I got there they told me they didn't have it in stock anymore. Awful service. Awful.

Repeated problems with delivery and condition of the goods Dear Luisa via Roma team, I am contacting you again to express my ongoing concerns about the quality of the clothing you deliver. As a long-time customer of Luisa via Roma, I am disappointed with the recent incidents with my orders. In my last complaint, I pointed out two pairs of Brunello Cucinelli and Loro Piana pants that were delivered in a dirty condition. At that time I was assured that this was an exception. Unfortunately, today I find that the problems persist. The Dries van Noten shirt I received today is another example of the lack of care in delivery. I have attached a photo of it to illustrate the situation. In addition, the suit from the same designer I also ordered arrived in an extremely wrinkled condition. I would like to emphasize that I have been a loyal customer of Luisa via Roma for over ten years and have used many other luxury mail order companies during that time. Unfortunately, I have to say that your shipping service has significantly deteriorated lately and is nowhere near the standard of other providers. I expect from a reputable company like Luisa via Roma a reasonable quality of the delivered goods and a reliable shipping service. Unfortunately, these expectations have not been met lately. I urge you to take action to improve the quality of delivery and the condition of the items delivered. As a long-time customer, I deserve such an improvement. I expect that you will take the necessary steps to resolve this matter.

The order I made hasn’t been shipped out for 5 days. Opted for express delivery, which of course says “2 days after shipping”. The shipping part is done by your currier and therefore something you can’t influence, but you can’t guarantee that you yourself can ship the parcel in time? Plus, you have taken my money, which a lot of your competitors won’t do until they actually ship the goods. No response from your customer service email, phone agent useless and wouldn’t give me any information. Zara has a better service. Won’t be coming back. Update: order still not shipped and still no reply from customer service. Meanwhile, just received a package ordered thursday on another webshop with free shipping…. Go figure

the food is good and most of the options have a decent price, some on the other hand are on the more expensive side, which seeing the location and decoration you'd assume is okay but at the same time you are on the inside of a retail shop, so it isn't prime real estate either. the quality and quantity of the food served varies per visit, maybe a bit too much sometimes, and the seating arrangement isn't perfect, you can either get a good table on the inside or a slightly uncomfortable couch and coffee table on the outside, great for coffee but terrible for a full meal. the coffee is great, good blend well prepared on a great machine but i have never tried a cup of espresso worth 2.50 euros, and this didn't change at floret. the menu options also change without notice, for example my first time having the fluffy pancakes there was one option available, but the second time there was two or three including a matcha one, that felt and tasted like it was more for instagram than for flavor. also a couple menu items i believe shouldn't be included like the poke bowl, it comes with all the ingredients separate, and no sauce or marinade of any kind, its more of a chirashi without rice, and they only have it in a smoked salmon option, no tuna. overall a good experience, very modern and needed for florence where there is a lack of foodie culture but still needs work, and better prices.